Privacy Policy

Information we may collect

When you browse the website, create or use an account, contact support or take part in gaming activities, Cherry Gold Casino may handle information that relates to you. The information collected will depend on how you use the website and which services you access. Some information is provided by you, while other information may be generated automatically when you use the site.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and information needed to manage your player account. We may also handle information about your responsible gambling settings, account activity and communications with support. Information may be used to create and maintain your account, provide services, respond to questions and help keep the account secure.

Verification information

Where checks are required, we may request identity or age verification information, including copies of identification documents and information used to confirm that documents are genuine. We may also handle information relating to source-of-funds or other account checks where appropriate. These checks support account security, anti-fraud procedures, responsible operation of the service and compliance with applicable obligations.

Payment and transaction information

We may handle records about deposits, withdrawals, bets, gaming activity, payment methods, transaction references and account balances. Payment information may be processed through payment service providers. We use transaction information to process requests, maintain accurate account records, identify unusual activity, answer payment questions and meet record-keeping requirements.

Technical and usage information

When you visit the website, we may receive information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session details and interactions with website features. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website performance and help protect the service.

How information is used and shared

Personal information may be used for purposes connected with providing and administering the website and gambling services. The main purposes can include opening and managing accounts, confirming identity and eligibility, processing transactions, providing customer support, maintaining records, improving the website and protecting players and the service from misuse.

• To create, verify, maintain and secure your account.
• To process deposits, withdrawals and other account transactions.
• To carry out identity, age, anti-fraud, security and risk checks.
• To provide customer support and respond to account, technical or payment enquiries.
• To understand how the website is used and improve its content, performance and reliability.
• To send service messages, account notices and other communications needed to administer your account.
• To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful choice to receive them.
• To meet legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations that apply to the service.
• To investigate suspected fraud, money laundering, security incidents, breaches of terms or other unlawful activity.

Information may be shared with service providers that help operate the website and support its functions. Depending on the circumstances, these providers may assist with payment processing, identity and verification checks, fraud prevention, technology hosting, website analytics, customer support, communications, security and professional services. Providers should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect users, the website or another person, to investigate suspected wrongdoing, to enforce applicable terms, or to respond to a valid legal or official request. If business operations change, information may be considered as part of a transfer or restructuring, subject to appropriate handling. We do not use personal information for unrelated purposes unless permitted or required by applicable privacy requirements.

Some service providers may handle information in countries outside Australia. Where information is transferred or accessed internationally, reasonable steps may be taken to support appropriate security and privacy protections. The safeguards used can depend on the service, the information involved and the requirements that apply to the relevant processing.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or identifiers stored on your device or used by your browser. Some cookies are necessary for basic website functions, account access, security and session management. Other cookies may help remember preferences, measure performance, understand usage patterns or support relevant communications. The use of cookies may vary depending on the website feature being used.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, parts of the website may not work properly, and some preferences may not be saved. Browser settings may also allow you to receive a notification before cookies are stored. Your choices may apply separately to different browsers or devices.

Security measures

Reasonable technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure communications and procedures for handling security incidents. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should also protect their login details and avoid sharing passwords.

Keeping information

Information is generally kept only for as long as it is needed for the purposes described in this Privacy Policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of time may depend on the type of information, the reason it was collected and the obligations that apply. When information is no longer required, it may be deleted, anonymised or securely disposed of.

Your privacy choices and data rights

Depending on the circumstances and the privacy requirements that apply, you may have rights in relation to personal information held about you. These rights are not always absolute, and a request may need to be checked before it is completed. We may ask for information to confirm your identity and protect your account before providing access or making changes.

• Access: you may ask for a copy of personal information held about you and, where appropriate, information about how it is used.
• Correction: you may ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: you may ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some information may need to be retained because of legal, security, dispute or record-keeping requirements.
• Withdrawal of marketing consent: you may withdraw consent to receiving marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly. Withdrawing marketing consent does not usually affect essential service, account, security or transaction messages.
• Cookie choices: you may manage cookies through the settings in your browser, although disabling some cookies may affect website functionality.

To exercise your rights, ask a privacy question, request access, request correction or deletion, or withdraw consent to marketing, contact support@cherrygoldcasino.click. Please clearly describe your request and, where possible, include the account details needed to locate the relevant information. Do not send unnecessary identification documents or payment information by email. If verification documents are required, support will explain the appropriate process.

We will review privacy requests and respond within a reasonable time. The response may explain what action has been taken, ask for further information, or explain why a request cannot be completed in full. For example, access or deletion may be limited where providing or removing information would affect another person's privacy, compromise security, interfere with fraud prevention, or conflict with a requirement to keep records.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The current version published on the website will apply to information handled under the policy. Players should review this page occasionally, particularly when using new features or after receiving a notice about a material change.